Privacy Policy & Terms of Service

1. Overview & Service Scope

These Terms of Service and this Privacy Policy govern the on-demand residential appliance assessment, diagnostic, maintenance, and parts-replacement services provided by Authorized Service Center Nepal across the three primary municipal districts of the Kathmandu Valley: Kathmandu Metropolitan City, Lalitpur Sub-Metropolitan and municipal area, and Bhaktapur District.

By registering an on-site technical dispatch through our telephone hotline, our WhatsApp customer line, our online booking system, or a direct field technician request, you enter into a service agreement under the laws of Nepal and agree to the protocols set out here.

Authorized Service Center is an independent repair provider and is not an authorized service provider for any appliance manufacturer. See Section 7 for details.

Designated service hubs covered under this policy

2. Information We Collect

To deploy mobile service vehicles, verify hardware compatibility, and uphold our 90-day parts warranty registry, we collect only the logistical and diagnostic information that is necessary:

Data retention & non-disclosure: we maintain confidentiality in line with Nepal’s Privacy Act 2075. Your personal contact details and residential address are never sold, rented, or passed to marketing brokers, third-party advertisers, or telemarketers.

3. Doorstep Diagnostic & Estimates

To eliminate unexpected surcharges, Authorized Service Center operates on a written-estimate-first model. Our technicians provide a transparent on-site inspection before any component is disassembled.

Diagnostic fee waiver: if you proceed with the recommended repair, replacement parts, or overhaul, the entire diagnostic inspection fee is credited against your final service invoice.

Pre-repair written approval: under no condition will a technician begin soldering, replacing compressor components, installing inverter PCBs, or carrying out repairs without first presenting a clear cost estimate itemising labour and parts for your approval.

4. 90-Day Repair Warranty Policy

We stand behind our workmanship and our spare parts with a documented 90-day comprehensive post-service warranty. Coverage begins on formal handover of the working appliance.

• Replaced hardware componentsAny new part installed by our technician that fails or proves defective within 90 days is replaced at no cost.
• Workmanship & labourIf the original malfunction recurs within 90 days, diagnosis and labour are re-performed without fees.
• Free on-site revisitNo transit or visit fee applies for verified warranty claims inside Kathmandu, Lalitpur, and Bhaktapur.
• Physical warranty recordYou are issued an official serialised receipt matching the internal repair ticket number.

Exclusions: the warranty is void where an appliance suffers a severe external high-voltage surge without adequate surge protection, flood damage, unauthorised tampering or disassembly by an unverified third party, or physical impact damage after technician sign-off.

5. Genuine Spare Parts & Sourcing

Authorized Service Center uses only brand-compatible, factory-grade, Original Equipment Manufacturer replacement components. We reject counterfeit capacitors, sub-standard reclaimed PCBs, and uncertified refrigerants that put household safety or appliance longevity at risk.

Box inspection in your presence: technicians unbox factory-sealed parts directly in front of you, and the old component is handed back.

All installed parts — compressor start relays, fan motors, drain valves, magnetrons, heating elements, and electronic logic boards — carry verifiable batch numbers that are recorded on your service warranty invoice.

6. Cancellation & Safety Protocols

Schedules change, and our cancellation terms are written to be fair:

• Zero-fee pre-dispatch cancellationCancel or reschedule at no penalty if you tell us at least one hour before the technician’s scheduled departure.
• En-route reschedulingIf the engineer has already reached your ward or gate and cannot be given access, a standard travel compensation of NPR 200 may be requested.

High-voltage & refrigerant safety: for safety reasons, high-pressure refrigeration systems (R600a, R134a, R32, R410A) and microwave magnetrons will not be opened or tested in damp conditions, on wet floors, or where household wiring is ungrounded.

7. We Are Not an Authorized Service Provider

Authorized Service Center is not an authorized service provider, authorized service centre, or authorized dealer for any appliance manufacturer or brand.

Authorized Service Center is an independent, third-party appliance repair and maintenance business operating in the Kathmandu Valley. “Authorized Service Center” is our trading name. It does not mean, and should not be read as meaning, that any manufacturer has authorized, certified, appointed, licensed, or approved us to repair its products.

We are not affiliated with, sponsored by, endorsed by, or a franchisee, subsidiary, or agent of Samsung, LG, Whirlpool, IFB, Bosch, Godrej, Panasonic, Videocon, Hitachi, Daikin, Beko, Haier, Sony, or any other manufacturer. Those brand names, trademarks, and model names appear on our website only to describe which appliances we are able to repair, and they remain the property of their respective owners.

What this means for you

• No manufacturer warranty workWe cannot carry out repairs under a manufacturer’s warranty, and we cannot make warranty claims to a manufacturer on your behalf.
• Your manufacturer warranty may be affectedIf your appliance is still under its original manufacturer warranty, a repair by an independent technician may void that warranty. Contact the manufacturer or its official service centre first.
• Our warranty is our ownThe 90-day repair warranty described in Section 4 is provided by Authorized Service Center alone. It is not a manufacturer warranty and is not backed by any brand.
• Parts are compatible, not manufacturer-suppliedWe source replacement parts through independent distributors. Where we describe parts as genuine or OEM-grade, we are not claiming they were supplied to us by the manufacturer.

If you need a manufacturer-authorized repair, please contact the brand’s official service centre or the dealer you bought the appliance from.

8. Contact Legal & Support

For legal notices, warranty arbitration, consumer compliance questions, or privacy inquiries under Nepali law, contact our compliance desk: